Return Policy

Based on the Greek Law 2251/1994 (Government Gazette 191 A’/16 November 1994) in conjunction with the Joint Ministerial Decision (J.M.D.Z1-891/30.8.2013), the consumer has the right to withdraw unjustifiably from the online purchase of a product within an exclusive period of fourteen (14) calendar days. In this context, within fourteen (14) working days from the date of receipt the costumer can return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving your transaction.

The return of the products can be made either directly to our physical store or shipped to the following address. Σhipping costs are borne by the customer.
The address of the store is:

Ilias Tolias
Kaniggos 23, 10677 Athens, Greece
(+30) 210.5221555
eshop@etolias.gr

In order to exercise the right of withdrawal/return, you must, before the expiration of the relevant deadline, notify your will for withdrawal in writing by sending the following electronic return form to the e-mail address of customer service eshop@etolias.gr or fax: 2105221555.

You can download the relevant Return/Withdrawal form here.